Data deletion instructions

Instagram comment data

To delete the Instagram comment data StaveReserve (StllAi, Inc.) holds about you, email privacy@stavereserve.com with the subject "Delete my data" and include your Instagram username. We will delete your data within 30 days and confirm by email. Deleting your comment on Instagram doesn't remove our stored copy, so please contact us as well.

StaveReserve account or member data

StaveReserve account or Reserve Member data can be deleted the same way: email privacy@stavereserve.com from the email address on your account with the subject "Delete my data."

Other personal information

You can ask StaveReserve to delete other personal information we hold about you. Email us from the address you used with us with the subject "Delete my data." If you have an open reservation, include your reservation or authorization number. We will confirm receipt within 10 business days and complete the request within 45 days. Instagram comment data is handled within the 30-day period described above.

If you only want to stop marketing emails, use the unsubscribe link in any email. You don't need to delete your data for that.

What we delete

• Your StaveReserve account and profile
• Your Reserve Member signup and email marketing records, including in GoHighLevel
• Gifting quotes, uploaded logos, personalization text and recipient lists
• Where possible, the identifiers linking your visits to Google Analytics and Meta. Those companies also keep data under their own policies, which you can manage in your Google and Meta account settings.

What we may keep

• Records of completed or captured payments and orders, for as long as tax, accounting and payment-network rules require (generally up to 7 years)
• The minimum information needed to finish a reservation or order already in progress, prevent fraud, or meet a legal obligation
• A record that you asked us to delete your data, so we honor it

For open reservations, deleting your data before a barrel reaches its reserve minimum cancels your reservation and releases the card authorization. After the minimum is met, the purchase is final, and we will keep what is needed to deliver it and meet our obligations.

Information that the licensed retailer, Stripe or the barrel owner received to complete your purchase is also governed by their own privacy policies. We will pass your request to them where the law requires.

Questions

Email privacy@stavereserve.com. See our Privacy Policy.